Reliable Systems need reliable partners
We combine technical expertise with practical service processes that make uptime predictable.
ZEISER Service Agreements go far beyond a simple hotline. They ensure maximum uptime through priority support, predefined escalation paths, and technicians who know every system detail. With guaranteed spare part availability and streamlined processes that bypass procurement delays, ZEISER keeps production running when others are waiting. The result: fewer interruptions, lower risk, and greater control over operations.
Download the ZEISER Service Overview
Get the complete comparison of ZEISER Service Agreements and learn which package fits your operational needs best.
Built for uptime. Designed for peace of mind.
Maximum availability, minimum risk. ZEISER Service Agreements combine expertise, reliability and foresight.
Priority Response
Direct access to ZEISER experts for faster resolution.
Guaranteed Spare Parts
Defined stock levels and quick dispatch.
Preventive Maintenance
Regular check-ups to avoid failures.
Transparent Costs
No hidden fees or unexpected expenses.
Customized Options
Tailored service levels for your operation.
Service Packages: Choose the level that fits your needs.
Feature
Service Agreement
Service Agreement Plus
During business hours
During business hours
Response time
Within 3 hours
Within 2 hours
System check-ups
2x per year (remote)
2x per year (on-site, up to 2 days)
Spare parts
During warranty
Free of charge (excl. installation & consumables)
Consultation on upgrades & retrofits
Included
Included
Travel expenses for Category A issues
Covered
Covered
Optional add-ons
On demand
Extended availability, spare part kits, emergency response
Download Service Overview
ZEISER services are modular flexible
- Hotline Support – prioritized phone, email and remote support.
- Onsite Services – installations, maintenance, training and production support.
- Safety Services – predefined reaction times, system monitoring and secure handling.
- Spare Part Options – guaranteed availability and consulting for original components.
Each module can be extended with additional options such as emergency spare part kits, preventive maintenance, or retrofit consulting.
Global knowledge. Local commitment.
From security printing to passport production, ZEISER technicians combine decades of experience with system-specific expertise. Wherever you operate, our service teams are ready to support your equipment with precision, speed and responsibility. Because trusted systems deserve trusted support.
Download the ZEISER Service Overview
Get the complete comparison of ZEISER Service Agreements and learn which package fits your operational needs best.